Returns & Exchanges
At Murad, we want you to be completely satisfied with your purchase, which is why we offer a 60-day money-back guarantee on all products. If you are not happy with your results, simply return the item within 60 days of purchase for a full refund of the purchase price.
Initiate Your Return
Log in to your account and visit the order history section to select the items you wish to return and generate your Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the products in their original packaging, including any promotional gifts if applicable, and include a copy of your packing slip or RMA confirmation.
Ship It Back
Affix the prepaid shipping label provided through our returns portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing